Policies
Returns Policy
This page explains how SK Japan reviews return requests, damaged deliveries, and refunds.
General return review
Return requests are reviewed case by case based on the product, condition, sales channel, and shipping situation.
Damage during shipping
If a product arrives damaged, the buyer should contact SK Japan as soon as possible and send clear photos of the item, packaging, and shipping label.
Marketplace orders
If the order was placed through a marketplace, the buyer may also need to follow the platform's official return or dispute process.
Change-of-mind returns
Returns requested for personal preference, change of mind, or other non-damage reasons may require prior approval and may not always be accepted.
Refund timing
If a refund is approved, the timing and method may depend on the payment channel, the marketplace used, and the result of the case review.